Legal

Privacy Policy

How we collect, use and protect your information. Last updated: August 2026.

This Privacy Policy explains how Data Mines Ghana ("we", "us", "our") collects, uses, and protects your personal information when you use our website and services at dataminesgh.com (the "Service"). By using the Service you agree to this policy.

1. Information we collect

Contact & account details — your name, phone number, and email address when you place an order, create an agent account, or contact us.
Order details — the recipient phone number, network, product (data bundle, airtime, or result-checker PIN), amount, and the payment reference returned by our payment partner.
Payment information — payments are processed by our gateway and Mobile Money operators. We do not collect or store your card number or Mobile Money PIN.
Technical data — basic information such as device type, browser, and IP address, used to keep the Service secure and working.

2. How we use your information

To process payments and deliver the data, airtime, or PINs you buy.
To send you order confirmations, delivery notifications, and receipts by SMS or email.
To provide customer support and resolve order issues.
To operate the agent programme (accounts, wallet balances, commissions).
To detect, prevent, and investigate fraud or abuse.
To meet our legal and accounting obligations.

3. Payments

Payments are processed securely by our licensed payment gateway and by Mobile Money operators (MTN MoMo, Telecel Cash, AirtelTigo Money). Your payment credentials are entered on their secure systems and are never seen or stored by us. Please also review the privacy policy of the payment provider used at checkout.

4. How we share information

We do not sell your personal information. We share it only with:

Delivery partners — the network operators and licensed aggregators that fulfil your data, airtime, and PIN orders (the recipient number is required to deliver).
Payment processors — to take payment and confirm it.
SMS / email providers — to send confirmations and notifications.
Authorities — where required by law or to prevent fraud.

5. Cookies

We use essential cookies to keep you signed in and to remember your session, and basic analytics to understand how the Service is used. You can control cookies through your browser settings.

6. Data retention

We keep order and account records for as long as needed to provide the Service and to meet legal, tax, and fraud-prevention obligations. You may ask us to delete your account at any time, subject to records we must retain by law.

7. Your rights

You may request access to, correction of, or deletion of your personal information, and you may opt out of non-essential messages. To make a request, contact us using the details below.

8. Security

We use reasonable technical and organisational measures to protect your information, including encrypted connections (HTTPS). No method of transmission over the internet is completely secure, but we work to protect your data at all times.

9. Children

The Service is intended for users aged 18 and over and is not directed at children. We do not knowingly collect information from children.

10. Changes to this policy

We may update this policy from time to time. Material changes will be posted on this page with a new "last updated" date.

11. Contact us

Questions about this policy or your data? Reach Data Mines Ghana: